End User Services Agreement

4.2. Technical assistance. As part of our services, we provide you with our standard technical support. Our services and support options are described in more detail in Appendix B of our terms of use document. This assistance may include, at the discretion of Contivio.com online help, FAQs, training guides and templates, as well as the use of online help. 12.14. Full agreement. This ECJ is the comprehensive agreement between the parties regarding the purpose of this EEA and replaces any prior or concurrent communications, agreements or agreements (written or oral). 8.3. Qualifications. Sections 8.1 and 8.2 do not apply if Cisco technology or the device on which it is authorized has been modified: (a) modified, with the exception of Cisco or its authorized representative; (b) were exposed to unusual physical conditions, accidents or negligence, or installation or use inconsistent with these CLUE or Cisco instructions; c) purchased free of charge, beta or on the basis of evaluation; (d) is not a Cisco branded product or service; or (e) was not provided by an authorized source.

Following your immediate written notification to the authorized source during the warranty period for violation of this section 8 by Cisco Your only and exclusive remedy (unless otherwise available) is, Cisco`s choice of either repairing or replacing existing Cisco technology, or (ii) a refund of royalties, which are paid or payable for non-compliant software, or (b) fees paid for the period during which the cloud service was not met, except for amounts paid under a service/destination level contract. 12.4. End-users of the U.S. government. Software, cloud services and documentation are considered “commercial software” and “commercial documentation of computer software” under the terms FAR 12.212 and DFARS 227.7202. All end-users of the U.S. government only purchase the software, cloud services and documentation with the rights provided in this Board. All provisions inconsistent with federal procurement rules are unenforceable in the United States.